Supercell

Another community volunteer wrote to Supercell's support asking it to review the Syria restriction after the August 2026 rescission and pass the request to its legal or compliance team. An automated reply minutes later offered only general help with in-game and account issues.

Another community volunteer wrote to Supercell's legal requests mailbox asking it to review the Syria restriction after the August 2026 rescission. An automated reply minutes later again said that address handles only legal disputes and closed the request.

A community volunteer wrote again to Supercell's legal requests mailbox asking it to review the Syria restriction after the August 2026 rescission. An automated reply arrived minutes later saying that address handles only legal disputes about its games and that the request would be closed.

Supercell's legal inbox auto-closed the request minutes later, and support returned the same standard reply that it had chosen to stop offering its services where the sender is located.

A community volunteer followed up with Supercell's legal team, asking again for a policy-level review of the Syria restriction rather than an individual account fix.

Supercell's support team replied that games remain unavailable in Syria by the company's own decision, restating its earlier position that access could be revisited only once Supercell decides to return.

Supercell said it needed time to look more closely at the information provided and that a further answer would follow in the same conversation.

UnblockSyria followed up with Supercell's legal team, noting that PUBG Mobile, Riot Games, Steam and Roblox had already restored Syria access and asking for a corporate compliance review.

Supercell's support staff said the company was open to reconsidering in future but restated that Syria access remains withdrawn for now, without committing to any review.

UnblockSyria's legal advisor formally wrote to Supercell's legal team, detailing the EU and U.S. regulatory changes and asking for a corporate-level compliance review covering all four titles.

After several exchanges over two days, Supercell told the volunteer it had exhausted its options and closed the conversation without lifting the restriction.

A community volunteer emailed Supercell's legal-requests address urging it to reconsider Syria's restriction now that U.S. and EU sanctions had been lifted.

Supercell replied that the request looked unrelated to game support and said it would not offer further assistance, without addressing the sanctions-lifting argument.

UnblockSyria emailed Supercell's legal team asking it to review its Syria restriction now that comprehensive U.S. sanctions have been lifted, citing other platforms that had already restored access.