Agoda
Travel booking platform for hotels, flights, and vacation packages worldwide
Travel Booking
Agoda
Limited · Contacted
Flight and travel search engine comparing prices across airlines and booking sites
Last Updated
Category
High-vote services get prioritized for outreach
Progress Timeline
Activity Summary
Blocked in Syria, reported by the community in February 2026, as the flight search platform does not allow booking to or from Damascus airport. That same month a community volunteer reached out through the support form and live chat, citing the sanctions lift. The company acknowledged the request across both channels, saying it continues to monitor the situation and will update as regulations evolve, but made no concrete commitment. No resolution yet.
Company Responded
A Momondo Manager of Consumer Services replied to the email outreach stating: "Our team continues to monitor the situation and will update the information as regulations evolve." This is a brief human acknowledgment indicating awareness of the request but no concrete commitment to a timeline or reso...
Company Responded
A Momondo support agent responded to the unblocking request via live chat, stating: "Our relevant team is actively monitoring the situation." The agent indicated the inquiry would be forwarded to the appropriate team member for a follow-up response. The quick, brief reply suggests an initial acknowl...
Contacted Company
A volunteer contacted Momondo support via live chat on behalf of Unblock Syria. The message referenced the U.S. Treasury OFAC sanctions update for Syria and requested a review of the current access restriction, noting that several other companies have already re-enabled access for Syrian users.
Contacted Company
A community volunteer submitted a feedback request to Momondo via their support form, requesting that service access be enabled for users in Syria. The message referenced the U.S. Treasury OFAC sanctions lift from December 2025, included links to official documentation, and noted that several other ...
Investigated
Community member reported that Momondo is blocked in Syria. Submitted from an IP in Sweden (timezone Stockholm). The flight search and booking platform does not allow searching for Damascus airport, effectively blocking the service for both residents and diaspora Syrians trying to book travel to and...
Need Help with Momondo?
If you're experiencing issues accessing Momondo in Syria, you can reach out to their support team directly.
Work at Booking Holdings? Know someone who does?
Sanctions are lifted. Most companies just haven't updated their policies. A word from inside Booking Holdings can change that.
Tips for advocating
- Reach out to legal, compliance, or policy teams.
- Reference the lifted sanctions.
- Point to competitors who have already unblocked Syria.
More from Booking Holdings
View all
More in Travel Booking
Other services in this category
Agoda
Travel booking platform for hotels, flights, and vacation packages worldwide
Travel Booking
View
Airbnb
Global marketplace for booking vacation rentals, homes, and unique travel experiences
Travel BookingOnline Marketplaces
View
American Express
Global payment network and credit card issuer offering charge cards, rewards, and financial services
Card NetworksBankingPayment Services, Travel Booking
View
Agoda
by Booking HoldingsTravel booking platform for hotels, flights, and vacation packages worldwide
Travel Booking
Agoda
Limited · Contacted
Airbnb
by AirbnbGlobal marketplace for booking vacation rentals, homes, and unique travel experiences
Travel BookingOnline Marketplaces
Airbnb
Blocked · Contacted
American Express
by American ExpressGlobal payment network and credit card issuer offering charge cards, rewards, and financial services
Card NetworksBankingPayment Services, Travel Booking
American Express
Limited · Partially Resolved
Frequently Asked Questions
No, Momondo is currently blocked in Syria. Users in Syria cannot access this service. We are tracking the situation and advocating for change.
Many international services blocked access to Syria due to previous sanctions and compliance policies. Even as sanctions are being reviewed, some companies have not yet restored access. Unblock Syria tracks these services and advocates for change.
You can help by voting on this page to show demand, sharing it on social media, and contacting Momondo directly to request they restore access for Syrian users.