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Agoda
Travel booking platform for hotels, flights, and vacation packages worldwide
Travel Booking
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Flight and travel search engine comparing prices across airlines and booking sites
Last Updated
24 Jun, 2026
Category
High-vote services get prioritized for outreach
Blocked in Syria, reported by the community in February 2026, as the flight search platform does not allow booking to or from Damascus airport. That same month a community volunteer reached out through the support form and live chat, citing the sanctions lift. The company acknowledged the request across both channels, saying it continues to monitor the situation and will update as regulations evolve, but made no concrete commitment. No resolution yet.
Company Responded
A Momondo Manager of Consumer Services replied to the email outreach stating: "Our team continues to monitor the situation and will update the information as regulations evolve." This is a brief human acknowledgment indicating awareness of the request but no concrete commitment to a timeline or reso...
Company Responded
A Momondo support agent responded to the unblocking request via live chat, stating: "Our relevant team is actively monitoring the situation." The agent indicated the inquiry would be forwarded to the appropriate team member for a follow-up response. The quick, brief reply suggests an initial acknowl...
Contacted Company
A volunteer contacted Momondo support via live chat on behalf of Unblock Syria. The message referenced the U.S. Treasury OFAC sanctions update for Syria and requested a review of the current access restriction, noting that several other companies have already re-enabled access for Syrian users.
Contacted Company
A community volunteer submitted a feedback request to Momondo via their support form, requesting that service access be enabled for users in Syria. The message referenced the U.S. Treasury OFAC sanctions lift from December 2025, included links to official documentation, and noted that several other ...
Investigated
Community member reported that Momondo is blocked in Syria. Submitted from an IP in Sweden (timezone Stockholm). The flight search and booking platform does not allow searching for Damascus airport, effectively blocking the service for both residents and diaspora Syrians trying to book travel to and...
You can help change this. Syria's political situation has changed—all sanctions have been lifted. Many companies just haven't updated their policies yet. If you work at Momondo or know someone who does, share our resources with their legal or compliance team. Sometimes all it takes is one person asking the right question.
Tips for advocating: Reach out to legal, compliance, or policy teams. Reference the lifted sanctions. Point to competitors who have already unblocked Syria. Every voice matters.
Contact Momondo Support:
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