SawaStay
Syrian short-term rental platform for booking apartments, villas, hotels and rural houses across the country
Travel Booking
Made in SyriaView
Booking.com
RestrictedPartially Resolved
Booking.com is restricted in Syria, as of .
Leading travel platform for booking hotels, flights, car rentals, and vacation stays worldwide
Last Updated
Category
High-vote services get prioritized for outreach
Progress Timeline
Activity Summary
Restricted since July 2026: the website and app load from Syrian DSL and mobile networks, but Syria is still missing from the country and destination lists, so stays in Syria cannot be booked. The service was fully blocked earlier in 2026, and February outreach drew only a generic automated reply. A community volunteer wrote again in July, this time also to the parent company's compliance address, making a market case for entering Syria.
Partially Resolved
Booking.com access has been partially restored for users in Syria. The website and mobile application now load and work on local DSL and mobile networks, but Syria is still not offered as a destination: the country does not appear in Booking.com's country or destination lists, and stays in Syria can...
Verified
Community testing on July 23, 2026 confirmed that Booking.com now loads from Syria. The website works over both local DSL and mobile (GSM) networks, and the mobile application works as well. Testing from a Syrian IP showed the homepage, account features, and search working with no block page, althou...
Contacted Company
A community volunteer emailed Booking.com's customer service and customer relations teams and Booking Holdings' compliance address at customer.service@booking.com, customer.relations@booking.com, and bookingholdingscompliance@bookingholdings.com, asking the company to review its availability in Syri...
Follow-up Sent
A community volunteer sent a follow-up outreach email to Booking.com's support ticket address, reiterating the request to enable service access for users in Syria. The email referenced the U.S. Treasury's December 2025 announcement lifting the comprehensive trade embargo, the OFAC sanctions programs...
Company Responded
Booking.com customer service replied with a generic automated response asking for booking confirmation details (confirmation number, PIN code, accommodation name, check-in/out dates). The response did not address the sanctions-related access request, indicating the support team did not recognize the...
Contacted Company
A community volunteer sent an outreach email to Booking.com at customer.service@booking.com requesting restoration of access for users in Syria. The email referenced the 2025 OFAC General License and EU sanctions lift, with supporting documentation.
Verified
Community verification: Booking.com remains completely blocked when accessed from Syria via DSL network.
What works instead
Until Booking.com is fully available in Syria, here's what we recommend. The badge on each shows how well it works.
SawaStay
by SawaStaySyrian short-term rental platform for booking apartments, villas, hotels and rural houses across the country
Travel Booking
SawaStay
Accessible
Beti Betak
by Beti BetakSyrian platform for booking homes, villas and boutique hotels directly from local hosts across the Levant
Travel Booking
Beti Betak
Accessible
Trip.com
by Trip.com GroupGlobal travel booking site for flights, hotels, trains, cars, tours and more
Travel Booking
5
Trip.com
Accessible
5
Need Help with Booking.com?
If you're experiencing issues accessing Booking.com in Syria, you can reach out to their support team directly.
Work at Booking Holdings? Know someone who does?
Sanctions are lifted. Most companies just haven't updated their policies. A word from inside Booking Holdings can change that.
Tips for advocating
- Reach out to legal, compliance, or policy teams.
- Reference the lifted sanctions.
- Point to competitors who have already unblocked Syria.
More from Booking Holdings
View all
Agoda
Travel booking platform for hotels, flights, and vacation packages worldwide
Travel Booking
Agoda
Limited · Contacted
Kayak
Travel search engine comparing flights, hotels, and rental cars across providers
Travel Booking
Kayak
Blocked · Contacted
Momondo
Flight and travel search engine comparing prices across airlines and booking sites
Travel Booking
Momondo
Blocked · In Review
More in Travel Booking
Other services in this category
Agoda
Travel booking platform for hotels, flights, and vacation packages worldwide
Travel Booking
View
Airbnb
Global marketplace for booking vacation rentals, homes, and unique travel experiences
Travel BookingOnline Marketplaces
View
American Express
Global payment network and credit card issuer offering charge cards, rewards, and financial services
Card NetworksBankingPayment Services, Travel Booking
View
Agoda
by Booking HoldingsTravel booking platform for hotels, flights, and vacation packages worldwide
Travel Booking
Agoda
Limited · Contacted
Airbnb
by AirbnbGlobal marketplace for booking vacation rentals, homes, and unique travel experiences
Travel BookingOnline Marketplaces
Airbnb
Blocked · Contacted
American Express
by American ExpressGlobal payment network and credit card issuer offering charge cards, rewards, and financial services
Card NetworksBankingPayment Services, Travel Booking
American Express
Limited · Partially Resolved
Frequently Asked Questions
Booking.com is restricted in Syria. Access may require workarounds or may not be fully functional. We are monitoring the situation.
Many international services blocked access to Syria due to previous sanctions and compliance policies. Even as sanctions are being reviewed, some companies have not yet restored access. Unblock Syria tracks these services and advocates for change.
You can help by voting on this page to show demand, sharing it on social media, and contacting Booking.com directly to request they restore access for Syrian users.