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Microsoft Azure
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Cloud computing platform offering hosting, databases, AI, and enterprise services
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Progress Timeline
Company Responded
Following the May 22 closure of the Syria billing-geography support case, a manager from Microsoft Azure's Billing and Subscription Management team sent a follow-up to the community volunteer via supportmail@techsupport.microsoft.com. The manager apologized for the inconvenience experienced while ex...
Note
Microsoft Azure Billing Support formally closed the Syria billing-geography support case on May 22, marking it resolved after the community volunteer confirmed the support-side query could be archived. The closure reaffirmed that Syria remains unsupported as a billing geography for self-service Azur...
Follow-up Sent
The community volunteer replied to Microsoft Azure Support's follow-up confirming receipt and thanked the engineering team referral. The volunteer also submitted the same Syria country/region feedback through Microsoft's official Azure community feedback portal at feedback.azure.com and shared the p...
Follow-up Sent
The community volunteer replied requesting that the case be forwarded to relevant Microsoft internal teams including legal, compliance, sanctions, policy, and Azure regional availability teams. The follow-up emphasized that many legitimate Syrian developers, businesses, NGOs, and organizations want ...
Company Responded
Microsoft Azure Billing Support responded via supportmail@techsupport.microsoft.com with a detailed human reply from a Support Engineer in the Azure Billing and Subscription Management team. The response stated that Syria is currently not supported as a billing geography for self-service Azure subsc...
Contacted Company
A community volunteer emailed Microsoft Azure's export controls team at eccn@microsoft.com requesting that Syria be added back as a supported country/region for account registration, billing profile configuration, organization onboarding, subscription management, and Azure support and compliance ver...
Investigated
Community testing revealed that while Microsoft Azure's main portal and documentation are accessible from Syria, the platform does not include Syria in its country/region selection dropdown during account creation and service configuration. The list jumps directly from "Saudi Arabia" to "Senegal," e...
Verified
Community report from Syria confirms Microsoft Azure is accessible and functioning normally without a VPN. Previously listed as blocked.
Work at Microsoft Azure? Know someone who does?
You can help change this. Syria's political situation has changed—all sanctions have been lifted. Many companies just haven't updated their policies yet. If you work at Microsoft Azure or know someone who does, share our resources with their legal or compliance team. Sometimes all it takes is one person asking the right question.
Tips for advocating: Reach out to legal, compliance, or policy teams. Reference the lifted sanctions. Point to competitors who have already unblocked Syria. Every voice matters.
Contact Microsoft Azure Support:
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