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Ubisoft Connect

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Gaming launcher and rewards platform for purchasing and playing Ubisoft titles

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Contacted Company

A community volunteer emailed Ubisoft's data protection officer at dpo@ubisoft.com requesting a compliance review to restore full access for users in Syria. The email referenced the 2025 OFAC sanctions lift, supporting documentation, and noted that other companies have already resumed services.

Verified

Community verification of Ubisoft Connect Windows desktop application from Syria. Account creation works successfully through the desktop client. However, the Store tab within the application displays Cloudflare Error 1009 ("Access denied — the owner of this website (store.ubi.com) has banned the co...

Verified

Community verification from Syria: Ubisoft's main website (ubisoft.com) and game product pages are fully accessible without a VPN. However, the Ubisoft Store (store.ubisoft.com) is completely blocked via Cloudflare Error 1009, which explicitly states the country (SY) has been banned. Attempting to c...

Work at Ubisoft Connect? Know someone who does?

You can help change this. Syria's political situation has changed—all sanctions have been lifted. Many companies just haven't updated their policies yet. If you work at Ubisoft Connect or know someone who does, share our resources with their legal or compliance team. Sometimes all it takes is one person asking the right question.

View Legal Resources

Tips for advocating: Reach out to legal, compliance, or policy teams. Reference the lifted sanctions. Point to competitors who have already unblocked Syria. Every voice matters.

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