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Activision Blizzard
Major video game publisher behind Call of Duty, World of Warcraft, and Overwatch
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Gaming launcher and rewards platform for purchasing and playing Ubisoft titles
Last Updated
24 Jun, 2026
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Restricted for users in Syria. In February 2026 community testing confirmed that the main site and account creation work, but the Ubisoft Store returns Cloudflare Error 1009 banning Syria on both the website and the Windows desktop client, blocking purchases and free-game claims. A community volunteer contacted Ubisoft in March 2026 citing the lifting of sanctions. No resolution yet.
Contacted Company
A community volunteer emailed Ubisoft's data protection officer at dpo@ubisoft.com requesting a compliance review to restore full access for users in Syria. The email referenced the 2025 OFAC sanctions lift, supporting documentation, and noted that other companies have already resumed services.
Verified
Community verification of Ubisoft Connect Windows desktop application from Syria. Account creation works successfully through the desktop client. However, the Store tab within the application displays Cloudflare Error 1009 ("Access denied — the owner of this website (store.ubi.com) has banned the co...
Verified
Community verification from Syria: Ubisoft's main website (ubisoft.com) and game product pages are fully accessible without a VPN. However, the Ubisoft Store (store.ubisoft.com) is completely blocked via Cloudflare Error 1009, which explicitly states the country (SY) has been banned. Attempting to c...
You can help change this. Syria's political situation has changed—all sanctions have been lifted. Many companies just haven't updated their policies yet. If you work at Ubisoft Connect or know someone who does, share our resources with their legal or compliance team. Sometimes all it takes is one person asking the right question.
Tips for advocating: Reach out to legal, compliance, or policy teams. Reference the lifted sanctions. Point to competitors who have already unblocked Syria. Every voice matters.
Contact Ubisoft Connect Support:
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