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High-vote services get prioritized for outreach
Blocked in Syria. After community outreach in February 2026, the company twice explicitly declined to restore access, citing its sanctions policy without giving specific reasons. A new official outreach in March 2026 reached the company's privacy team, which forwarded the case for review, a shift from the earlier refusals. No resolution yet.
Company Responded
Twilio's Privacy Team responded to the official outreach via their ServiceNow ticketing system. The response stated that the email has been forwarded to the relevant team for review. This is a human response from the Privacy Team, not an automated acknowledgment, and represents a notable shift from ...
Contacted Company
Official outreach to privacy@twilio.com covering Twilio, SendGrid, and Authy. Cloudflare Error 1009 reported on Authy. Firebase and Supabase are accessible alternatives noted for context.
You can help change this. Syria's political situation has changed—all sanctions have been lifted. Many companies just haven't updated their policies yet. If you work at Twilio or know someone who does, share our resources with their legal or compliance team. Sometimes all it takes is one person asking the right question.
Tips for advocating: Reach out to legal, compliance, or policy teams. Reference the lifted sanctions. Point to competitors who have already unblocked Syria. Every voice matters.
Contact Twilio Support:
No, Twilio is currently blocked in Syria. Users in Syria cannot access this service. We are tracking the situation and advocating for change.
Many international services blocked access to Syria due to previous sanctions and compliance policies. Even as sanctions are being reviewed, some companies have not yet restored access. Unblock Syria tracks these services and advocates for change.
You can help by voting on this page to show demand, sharing it on social media, and contacting Twilio directly to request they restore access for Syrian users.
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