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Amazon Connect

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Cloud contact center service for omnichannel customer support operations

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A community volunteer emailed Amazon's compliance teams at aws-compliance@amazon.com, compliance@amazon.com, and aws-eu-privacy@amazon.com requesting activation of Amazon Connect for users in Syria. The email referenced the complete revocation of U.S. and EU comprehensive sanctions on Syria in 2025,...

Work at Amazon Connect? Know someone who does?

You can help change this. Syria's political situation has changed—all sanctions have been lifted. Many companies just haven't updated their policies yet. If you work at Amazon Connect or know someone who does, share our resources with their legal or compliance team. Sometimes all it takes is one person asking the right question.

View Legal Resources

Tips for advocating: Reach out to legal, compliance, or policy teams. Reference the lifted sanctions. Point to competitors who have already unblocked Syria. Every voice matters.

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