Agoda
Travel booking platform for hotels, flights, and vacation packages worldwide
Travel Booking
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Travel medical insurance and trip protection from UnitedHealthcare Global, sold per destination.
Last Updated
Category
High-vote services get prioritized for outreach
Progress Timeline
Activity Summary
Blocked in Syria: SafeTrip offers no travel protection or international medical cover for trips there, and says cover in an established non-covered territory is non-negotiable. It has been asked to route a policy review to underwriting, legal or risk, and to say whether the exclusion is driven by security, regulation or reinsurance.
Community Updates
Follow-up Sent
The volunteer clarified that this is a policy request rather than an exception for one trip, and asked SafeTrip to route it to underwriting, legal or risk and to say whether the exclusion is driven by security and evacuation risk, regulation, reinsurance or provider networks.
The entries that follow are part of one exchange.
Declined
SafeTrip replied that it does not offer coverage for travel to Syria and that cover within an established non-covered territory is non-negotiable outside its policy guidelines, pointing to its published restricted-countries page.
Contacted Company
A community volunteer asked UnitedHealthcare Global to review SafeTrip's restricted-countries guidance, which states no travel protection or international medical cover can be offered for trips to Syria, and to say what now drives the exclusion.
Need Help with SafeTrip?
If you're experiencing issues accessing SafeTrip in Syria, you can reach out to their support team directly.
Work at UnitedHealthcare Global? Know someone who does?
Sanctions are lifted. Most companies just haven't updated their policies. A word from inside UnitedHealthcare Global can change that.
Tips for advocating
- Reach out to legal, compliance, or policy teams.
- Reference the lifted sanctions.
- Point to competitors who have already unblocked Syria.
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Frequently Asked Questions
No, SafeTrip is currently blocked in Syria. Users in Syria cannot access this service. We are tracking the situation and advocating for change.
Many international services blocked access to Syria due to previous sanctions and compliance policies. Even as sanctions are being reviewed, some companies have not yet restored access. Unblock Syria tracks these services and advocates for change.
You can help by voting on this page to show demand, sharing it on social media, and contacting SafeTrip directly to request they restore access for Syrian users.