Airwallex
Global fintech platform for business banking, payments, and international money transfers
B2B Payment ProcessingDigital Banks & NeobanksMoney Transfer
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Digital business banking platform with checking accounts, cards, and payment tools
Last Updated
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Progress Timeline
Activity Summary
Blocked in Syria. A community report in February 2026 flagged Relay as blocked, and that month a community volunteer emailed the company asking it to enable access following the lifting of sanctions. The company replied acknowledging the sanctions relief but said it currently cannot service accounts for Syrian business owners, noting the matter is pending review by its banking partner. No further progress has been recorded.
Company Responded
Relay Financial's support team responded to the outreach via Zendesk. A Relay Customer Experience Specialist acknowledged receipt and confirmed awareness that sanctions on Syria have been lifted. However, they stated Relay is "currently unable to service accounts for business owners who are citizens...
Contacted Company
A community volunteer emailed Relay Financial at support@relayfi.com requesting an executive-level compliance review to enable service access for users and businesses in Syria. The email cited the 2025 OFAC and EU sanctions lift and included supporting documentation from UnblockSyria.
Investigated
Community report from Syria (Android/Chrome mobile, timezone America/New_York). Submitter reports Relay digital banking platform is blocked in Syria. Evidence provided is only the Relay app logo/branding, not actual blocking proof. Blocking status needs independent verification.
Need Help with Relay?
If you're experiencing issues accessing Relay in Syria, you can reach out to their support team directly.
Work at Relay Financial Technologies? Know someone who does?
Sanctions are lifted. Most companies just haven't updated their policies. A word from inside Relay Financial Technologies can change that.
Tips for advocating
- Reach out to legal, compliance, or policy teams.
- Reference the lifted sanctions.
- Point to competitors who have already unblocked Syria.
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Frequently Asked Questions
No, Relay is currently blocked in Syria. Users in Syria cannot access this service. We are tracking the situation and advocating for change.
Many international services blocked access to Syria due to previous sanctions and compliance policies. Even as sanctions are being reviewed, some companies have not yet restored access. Unblock Syria tracks these services and advocates for change.
You can help by voting on this page to show demand, sharing it on social media, and contacting Relay directly to request they restore access for Syrian users.