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Company Responded
Perplexity's support team responded via an AI support agent from support@perplexity.ai stating that Syria is not currently listed among blocked countries in their system and that users should be able to access Perplexity services normally. The agent asked whether any specific access issues were bein...
Contacted Company
A community volunteer contacted Perplexity's support team informing them that Syria no longer has sanctions from the U.S. Treasury and the European Union, and requesting that any remaining restrictions be reviewed and lifted.
Verified
Community member verified that Perplexity AI is partially accessible from Syria via DSL. Login and text-based AI search/chat work normally. However, two features are blocked: (1) image generation is explicitly restricted for Syrian users, and (2) the Pro subscription payment page fails to load prope...
You can help change this. Syria's political situation has changed—all sanctions have been lifted. Many companies just haven't updated their policies yet. If you work at Perplexity or know someone who does, share our resources with their legal or compliance team. Sometimes all it takes is one person asking the right question.
Tips for advocating: Reach out to legal, compliance, or policy teams. Reference the lifted sanctions. Point to competitors who have already unblocked Syria. Every voice matters.
Contact Perplexity Support:
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