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Official game top-up platform for PUBG, Honor of Kings, and other titles
Last Updated
Categories
High-vote services get prioritized for outreach
Progress Timeline
Activity Summary
Blocked in Syria, verified by a community report in February 2026 showing a DNS-level connection error for the game top-up site. A community volunteer contacted the company in February 2026 and followed up several times; the company stated it does not currently offer services to Syria, then later said it had forwarded the feedback internally, but gave no concrete timeline. No resolution yet.
Company Responded
Midasbuy responded to the follow-up, stating they have forwarded the feedback to the relevant team for further review.
Follow-up Sent
A community volunteer replied to Midasbuy's response at Midasbuy_help@midasbuy.com, pushing back on the company's position that they do not offer services to Syria. The volunteer stated that Midasbuy's current policy may be based on outdated information, as the sanctions have been lifted by OFAC, an...
Company Responded
Midasbuy's support team responded to the follow-up from a community volunteer, explicitly stating that "Midasbuy currently does not offer services to Syria" and recommending that purchases be made directly within the game. The response also included a generic note about continuing to optimize platfo...
Follow-up Sent
A community volunteer sent a follow-up email to Midasbuy at Midasbuy_help@midasbuy.com asking for an update on the service access request for Syria. This follow-up came three days after the initial outreach and Midasbuy's generic auto-reply, which had not addressed the Syria blocking issue or the sa...
Follow-up Sent
A follow-up email was sent to Midasbuy at Midasbuy_help@midasbuy.com explicitly stating that the volunteer is unable to log into their account because the website is completely inaccessible from within Syria due to IP restrictions. The email requested that Midasbuy review their IP restrictions and s...
Contacted Company
A community volunteer contacted Midasbuy customer support at Midasbuy_help@midasbuy.com requesting access to be restored for users in Syria. Midasbuy's support team sent an automated reply with generic instructions about logging in and recharging games, suggesting users in unsupported regions rechar...
Investigated
Community report from Syria (Windows/Firefox desktop). Screenshot shows Firefox DNS connection error in Arabic: "ممم. نواجه مشكلة في إيجاد ذلك الموقع — تعذّر الاتصال بالخادوم في www.midasbuy.com." This confirms DNS-level blocking of the Midasbuy game top-up platform from Syria.
Need Help with Midasbuy?
If you're experiencing issues accessing Midasbuy in Syria, you can reach out to their support team directly.
Work at Tencent? Know someone who does?
Sanctions are lifted. Most companies just haven't updated their policies. A word from inside Tencent can change that.
Tips for advocating
- Reach out to legal, compliance, or policy teams.
- Reference the lifted sanctions.
- Point to competitors who have already unblocked Syria.
More from Tencent
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Frequently Asked Questions
No, Midasbuy is currently blocked in Syria. Users in Syria cannot access this service. We are tracking the situation and advocating for change.
Many international services blocked access to Syria due to previous sanctions and compliance policies. Even as sanctions are being reviewed, some companies have not yet restored access. Unblock Syria tracks these services and advocates for change.
You can help by voting on this page to show demand, sharing it on social media, and contacting Midasbuy directly to request they restore access for Syrian users.