Airwallex
Global fintech platform for business banking, payments, and international money transfers
B2B Payment ProcessingDigital Banks & NeobanksMoney Transfer
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Digital banking platform for startups offering business accounts, payments, and treasury management
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Progress Timeline
Activity Summary
Blocked in Syria, and declined three times in early 2026 with Mercury calling the decision final. A fresh request in August 2026 went further: Mercury Legal forwarded it to the company's Risk team rather than restating the refusal, and a follow-up to its compliance team is unanswered.
Follow-up Sent
The volunteer wrote again two days later, this time to Mercury's compliance team at compliance@mercury.com, and separately replied to Mercury's support team to restate the request as a country-policy review rather than an account matter. The reply acknowledged Mercury's position that the current res...
Company Responded
Mercury's legal team replied five hours later confirming that the request had been forwarded to Mercury's Risk team, and that a member of that team would follow up directly if further information or action were required. The reply is brief and states no position and no timeline, but it is the first ...
Company Responded
Mercury replied six minutes later with a message that identifies itself in its own text as Mercury's AI-powered support assistant. It did not address the policy question at all. Instead it said no account or application could be found for the address the message came from, and asked the sender eithe...
Follow-up Sent
A community volunteer emailed Mercury's support and legal teams at help@mercury.com and legal@mercury.com requesting a senior-level compliance and policy review of Mercury's classification of Syria as a prohibited country. The email set out that the United States rescinded Syria's designation as a s...
Declined
Mercury's compliance team confirmed via compliance@mercury.com that Syria remains on Mercury's Prohibited Countries list and that the company cannot provide services to users in Syria — the third explicit human refusal despite the OFAC and EU sanctions lift.
Company Responded
Mercury's compliance team responded via compliance@mercury.com to the unblocking request, stating that Syria remains on Mercury's Prohibited Countries list and that the company is not able to provide services to users in Syria at this time. This is the third human response from Mercury maintaining t...
Company Responded
Mercury's compliance team responded to the fourth outreach via an automated email from compliance@mercury.com. The response acknowledged receipt of the request and assigned it Zendesk request #2082602, indicating it would be reviewed. The response appears to be an automated acknowledgment rather tha...
Follow-up Sent
A fourth outreach email was sent to Mercury's compliance team at compliance@mercury.com requesting a formal compliance review to restore access for users in Syria. The email included a detailed legal annex referencing the December 2024 OFAC General License 24, the February 2025 EU Council Regulation...
Company Responded
Mercury's compliance team responded via an automated email from compliance@mercury.com acknowledging receipt of the inquiry. The response appears to be an automated Zendesk acknowledgment rather than a human review, providing no specifics on whether the request would be reconsidered.
Follow-up Sent
A community volunteer escalated Mercury's case by emailing both compliance@mercury.com and privacy@mercury.com after two prior outreach attempts received explicit declines. The follow-up included a detailed compliance review request with a legal annex referencing the updated OFAC framework and BIS L...
Note
Mercury has now declined access twice within two days (February 16 and 18), with two different support representatives confirming the decision is final and cannot be reconsidered. Both responses were human-reviewed, not automated. Further outreach to Mercury's standard support channels is unlikely t...
Declined
Mercury's support team sent a second human-reviewed decline in response to the follow-up outreach on the same day. The representative stated via Zendesk that the onboarding team reviews each application by hand and that the application was denied based on internal factors. Mercury explicitly confirm...
Company Responded
Mercury's automated Zendesk system confirmed receipt of all four follow-up outreach messages, generating support tickets. The auto-replies stated that the support team would follow up within one business day. No human response has been received yet — these are standard automated acknowledgments, not...
Follow-up Sent
Two community volunteers sent follow-up outreach emails to Mercury at support@mercury.com and help@mercury.com on February 18, two days after Mercury's explicit decline. The emails referenced the 2025 OFAC and EU sanctions lift, cited unblocksyria.com resources, and requested a compliance review to ...
Declined
Mercury's support team sent a human-reviewed response denying the account application, stating that they are unable to support the account at this time. The representative confirmed that this decision is final and cannot be reconsidered, regardless of additional documentation provided.
Company Responded
Mercury's automated support system confirmed receipt of the outreach request. The auto-reply noted the message was received outside of regular business hours and that their support staff would review it as soon as possible.
Contacted Company
A community volunteer emailed Mercury at support@mercury.com requesting an executive-level compliance review to enable service access for users and businesses in Syria. The email cited the 2025 OFAC and EU sanctions lift and included supporting documentation from UnblockSyria.
Investigated
Community report from Syria via Android mobile (Facebook in-app browser). Mercury is a US digital banking platform known to block access from sanctioned countries. The submitted evidence shows only the Mercury app icon; blocking status requires further verification.
Need Help with Mercury?
If you're experiencing issues accessing Mercury in Syria, you can reach out to their support team directly.
Work at Mercury Technologies? Know someone who does?
Sanctions are lifted. Most companies just haven't updated their policies. A word from inside Mercury Technologies can change that.
Tips for advocating
- Reach out to legal, compliance, or policy teams.
- Reference the lifted sanctions.
- Point to competitors who have already unblocked Syria.
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Frequently Asked Questions
No, Mercury is currently blocked in Syria. Users in Syria cannot access this service. We are tracking the situation and advocating for change.
Many international services blocked access to Syria due to previous sanctions and compliance policies. Even as sanctions are being reviewed, some companies have not yet restored access. Unblock Syria tracks these services and advocates for change.
You can help by voting on this page to show demand, sharing it on social media, and contacting Mercury directly to request they restore access for Syrian users.