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AI chatbot by xAI with real-time data, image generation, and coding abilities
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Progress Timeline
Follow-up Sent
A community volunteer replied to xAI's automated template by providing the requested account details and reiterating the Syria access request in detail. The follow-up referenced the full OFAC sanctions revocation and EU sanctions lift, and specifically asked xAI to verify their internal restricted-r...
Company Responded
xAI's support team responded via an automated email from support+noreply@x.ai with a generic template requesting the user's account email and Team ID. The response included canned links to documentation but did not reference Syria, sanctions, or any specifics from the original unblocking request. Th...
Contacted Company
A community volunteer emailed xAI's support team at support@x.ai requesting a review of access restrictions on Grok for users in Syria. The email referenced the full revocation of U.S. comprehensive sanctions on Syria by OFAC (effective July 1, 2025) and the EU sanctions lift in May 2025, and asked ...
Evidence Added
Community report: User from Syria reports that Grok logs them out when using without VPN and requires re-login. The app initially worked fine after launch but now requires VPN for continued sessions.
Evidence Added
Verified
Community report with screenshots confirms Grok (xAI's chatbot) is blocked from Syria. The service displays a restriction message when accessed from Syrian IP addresses.
Work at Grok? Know someone who does?
You can help change this. Syria's political situation has changed—all sanctions have been lifted. Many companies just haven't updated their policies yet. If you work at Grok or know someone who does, share our resources with their legal or compliance team. Sometimes all it takes is one person asking the right question.
Tips for advocating: Reach out to legal, compliance, or policy teams. Reference the lifted sanctions. Point to competitors who have already unblocked Syria. Every voice matters.
Contact Grok Support:
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