Uber
by Uber
Global ride-hailing and transportation platform connecting riders with drivers
Middle Eastern super app offering ride-hailing, food delivery, and digital payments
High-vote services get prioritized for outreach
Company Responded
Careem's customer care team responded within 31 minutes of the initial outreach via customercare@gocareem.zendesk.com. A support representative acknowledged the feedback and stated they would forward it to the concerned team for consideration. The response was polite but generic, and did not confirm...
Contacted Company
A community volunteer contacted Careem via their customer care channel, requesting that the company review its restrictions on Syria following the lifting of U.S. and EU sanctions. The email referenced the December 2025 U.S. Treasury announcement, OFAC documentation confirming Syria is no longer lis...
Verified
Community volunteer verified that Careem is restricted in Syria. The main website (careem.com) loads normally, but attempting to sign in redirects to identity.careem.com/blocked with the message: "Sorry, Careem doesn't operate in your country." The mobile app displays: "We don't operate here — Caree...
You can help change this. Syria's political situation has changed—all sanctions have been lifted. Many companies just haven't updated their policies yet. If you work at Careem or know someone who does, share our resources with their legal or compliance team. Sometimes all it takes is one person asking the right question.
Tips for advocating: Reach out to legal, compliance, or policy teams. Reference the lifted sanctions. Point to competitors who have already unblocked Syria. Every voice matters.
Contact Careem Support:
Other services in this category