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Uber
Global ride-hailing and transportation platform connecting riders with drivers
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Middle Eastern super app offering ride-hailing, food delivery, and digital payments
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Restricted for users in Syria. Community testing in February 2026 confirmed Careem does not operate in Syria: the app and login redirect to a block page and Syrian phone numbers never receive verification codes. A community volunteer contacted the company that month, and its care team replied within the hour saying it would forward the feedback, without any specific commitment.
Company Responded
Careem's customer care team responded within 31 minutes of the initial outreach via customercare@gocareem.zendesk.com. A support representative acknowledged the feedback and stated they would forward it to the concerned team for consideration. The response was polite but generic, and did not confirm...
Contacted Company
A community volunteer contacted Careem via their customer care channel, requesting that the company review its restrictions on Syria following the lifting of U.S. and EU sanctions. The email referenced the December 2025 U.S. Treasury announcement, OFAC documentation confirming Syria is no longer lis...
Verified
Community volunteer verified that Careem is restricted in Syria. The main website (careem.com) loads normally, but attempting to sign in redirects to identity.careem.com/blocked with the message: "Sorry, Careem doesn't operate in your country." The mobile app displays: "We don't operate here — Caree...
You can help change this. Syria's political situation has changed—all sanctions have been lifted. Many companies just haven't updated their policies yet. If you work at Careem or know someone who does, share our resources with their legal or compliance team. Sometimes all it takes is one person asking the right question.
Tips for advocating: Reach out to legal, compliance, or policy teams. Reference the lifted sanctions. Point to competitors who have already unblocked Syria. Every voice matters.
Contact Careem Support:
Careem is restricted in Syria. Access may require workarounds or may not be fully functional. We are monitoring the situation.
Many international services blocked access to Syria due to previous sanctions and compliance policies. Even as sanctions are being reviewed, some companies have not yet restored access. Unblock Syria tracks these services and advocates for change.
You can help by voting on this page to show demand, sharing it on social media, and contacting Careem directly to request they restore access for Syrian users.
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