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Follow-up Sent
A community volunteer sent a follow-up to Weights & Biases at supportwandb@wandb.com shortly after receiving the decline, asking the support team to clarify which specific policy or law is preventing the company from making its services available in Syria. The follow-up aims to obtain a substantive ...
Declined
Weights & Biases' support team formally declined the Syria unblocking request via supportwandb@wandb.com. The response stated that in light of guidance from their external counsel, access to services in Syria remains restricted and onboarding cannot be enabled at this time. The reply acknowledged th...
Company Responded
Weights & Biases support responded to the Syria unblocking request via supportwandb@wandb.com, stating they would look into the matter and get back as soon as possible. The message was sent via the company's Zendesk support system and signed by the W&B Team, with no timeline or substantive commitmen...
Follow-up Sent
A community volunteer sent a follow-up to Weights & Biases via the Zendesk support system, requesting an update on the initial Syria unblocking request from two days earlier. No response had yet been received from the company at that point.
Contacted Company
A community volunteer emailed Weights & Biases support team at support@wandb.ai requesting that service access be enabled for users in Syria. The email referenced the December 2025 U.S. Treasury announcement lifting the comprehensive trade embargo on Syria, the OFAC sanctions programs update confirm...
You can help change this. Syria's political situation has changed—all sanctions have been lifted. Many companies just haven't updated their policies yet. If you work at Weights & Biases or know someone who does, share our resources with their legal or compliance team. Sometimes all it takes is one person asking the right question.
Tips for advocating: Reach out to legal, compliance, or policy teams. Reference the lifted sanctions. Point to competitors who have already unblocked Syria. Every voice matters.
Contact Weights & Biases Support:
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