ACE Money Transfer
UK-based international money transfer service for sending remittances online
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Crypto payment and card platform for spending digital assets like fiat currency
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Activity Summary
Blocked in Syria. A community volunteer contacted the company in March 2026 requesting access for users in Syria, citing the lifting of sanctions, but the support team issued a templated decline stating it does not serve Syria. The volunteer then escalated with a follow-up to the legal team in April 2026, with no resolution so far.
Follow-up Sent
A community volunteer sent a follow-up outreach to RedotPay's legal team at legal@redotpay.com, two days after the initial outreach to support@redotpay.com received a templated decline. The email referenced the lifting of U.S. and EU sanctions on Syria, included links to official OFAC documentation,...
Company Responded
RedotPay's support team responded to the unblocking request via support@redotpay.com within 18 minutes. The response stated that RedotPay does not currently provide services to Syria and directed to their unsupported countries list. The reply came from a named support agent through Intercom, using a...
Contacted Company
A community volunteer emailed RedotPay's support team at support@redotpay.com requesting that service access be enabled for users in Syria. The email referenced the lifting of U.S. and EU sanctions on Syria and included links to official OFAC documentation and resources from unblocksyria.com.
Evidence Added
Need Help with RedotPay?
If you're experiencing issues accessing RedotPay in Syria, you can reach out to their support team directly.
Work at RedotPay? Know someone who does?
Sanctions are lifted. Most companies just haven't updated their policies. A word from inside RedotPay can change that.
Tips for advocating
- Reach out to legal, compliance, or policy teams.
- Reference the lifted sanctions.
- Point to competitors who have already unblocked Syria.
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Frequently Asked Questions
No, RedotPay is currently blocked in Syria. Users in Syria cannot access this service. We are tracking the situation and advocating for change.
Many international services blocked access to Syria due to previous sanctions and compliance policies. Even as sanctions are being reviewed, some companies have not yet restored access. Unblock Syria tracks these services and advocates for change.
You can help by voting on this page to show demand, sharing it on social media, and contacting RedotPay directly to request they restore access for Syrian users.