5Sim
Virtual phone number service for receiving SMS verification codes from online platforms and applications
Phone Numbers & eSIMDigital Goods
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International calling app and mobile top-up service aimed at people calling family abroad.
Last Updated
Categories
High-vote services get prioritized for outreach
Progress Timeline
Activity Summary
Blocked in Syria: sign-up and login are unavailable for +963 numbers. Rebtel escalated the request to its legal, compliance and risk teams in August 2026, then confirmed in September that the restriction rests on internal risk considerations rather than a legal prohibition, and attached the request to an ongoing policy review.
Community Updates
Company Responded
Rebtel confirmed the restriction stays for now, but said the suggestion of targeted controls in place of a country-wide block had been formally attached to its ongoing policy review, with no timeframe offered.
The entries that follow are part of one exchange.
Follow-up Sent
The volunteer replied that since the basis is internal risk rather than a blanket legal prohibition, Rebtel could address it through targeted controls, fraud prevention, verification and sanctions screening instead of a country-wide block.
Declined
The specialist team answered that it still cannot lift the Syria-wide sign-up and login restriction, attributing it to internal risk considerations and past negative experience with the route rather than to a legal prohibition.
Escalated
Rebtel support forwarded the request to a supervisor and to its legal, compliance, risk and policy teams, and kept the ticket open pending their response.
Contacted Company
A community volunteer asked Rebtel to review the Syria-wide sign-up and login restriction listed in its help centre, and to say whether it rests on a law, a telecom or identity-verification provider, or Rebtel's own risk policy.
Need Help with Rebtel?
If you're experiencing issues accessing Rebtel in Syria, you can reach out to their support team directly.
Work at Rebtel? Know someone who does?
Sanctions are lifted. Most companies just haven't updated their policies. A word from inside Rebtel can change that.
Tips for advocating
- Reach out to legal, compliance, or policy teams.
- Reference the lifted sanctions.
- Point to competitors who have already unblocked Syria.
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Frequently Asked Questions
No, Rebtel is currently blocked in Syria. Users in Syria cannot access this service. We are tracking the situation and advocating for change.
Many international services blocked access to Syria due to previous sanctions and compliance policies. Even as sanctions are being reviewed, some companies have not yet restored access. Unblock Syria tracks these services and advocates for change.
You can help by voting on this page to show demand, sharing it on social media, and contacting Rebtel directly to request they restore access for Syrian users.