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Progress Timeline
Activity Summary
Blocked in Syria. After first outreach in February 2026, the company declined to restore access, citing US regulations and compliance policy, and closed the ticket. A renewed community outreach in April 2026 drew the same decline, but a follow-up challenging the legal basis prompted the company to re-open the case for review, which remains ongoing.
Under Company Review
Preply's support team re-opened the Syria inquiry ticket after the community volunteer's follow-up. The ticket status was updated to "Waiting on Support," indicating the matter is being reviewed further rather than remaining closed. This reversal suggests the follow-up successfully prompted addition...
Follow-up Sent
A community volunteer replied to Preply's support team at support@preply.com challenging the stated basis for the restriction. The follow-up pointed out that the U.S. regulations cited by Preply have been repealed months earlier, that many companies have begun restoring services in Syria, and reques...
Company Responded
Preply's support team responded via support@preply.com with a human reply. The response explicitly stated that Preply does not accept tutor applications from individuals residing in Syria due to U.S. regulations and internal policies, that Syrian identity documents cannot be used for verification, a...
Company Responded
Preply's AI support agent at support@preply.com auto-replied to the volunteer's request. The response acknowledged the inquiry but stated that Preply maintains location restrictions on Syria based on U.S. regulations, and that any policy change requires review at a higher level by legal, compliance,...
Contacted Company
A community volunteer emailed Preply's support team at support@preply.com requesting that service access be enabled for users in Syria. The email referenced the December 2025 lifting of the comprehensive U.S. trade embargo on Syria and the corresponding EU sanctions removal, included links to OFAC a...
Declined
The community volunteer who sent a follow-up email to Preply's Compliance Team (challenging the legal basis for their decline) reported that Preply had already closed the support ticket before the follow-up was sent. This means the follow-up challenging the OFAC compliance reasoning was sent to a re...
Follow-up Sent
A community volunteer sent a follow-up to Preply challenging the legal basis for their decline. The email specifically requested the exact OFAC statute or regulation that prohibits providing educational tutoring services in the post-sanctions environment. The volunteer noted that OFAC General Licens...
Declined
Preply's customer care team responded, formally declining to restore access for Syrian users. The response confirmed that Preply is a US-registered company and stated that "there are still regulatory and compliance limitations that prevent us from providing services to or approving tutors and studen...
Evidence Added
After the AI agent directed the volunteer to human support, the request was escalated via the "Talk to a person" option and assigned a support ticket. The AI agent confirmed that Preply currently has location restrictions preventing applications from residents of Syria due to regulatory compliance r...
Company Responded
Preply's automated AI support agent acknowledged receipt of the request. This was an automated response, not a human review. A follow-up with the human support or legal team may be needed to ensure the request reaches the relevant decision-makers.
Contacted Company
Outreach email sent to Preply at support@preply.com and legal@preply.com requesting a formal compliance review to restore access for students and tutors in Syria. The email referenced the 2025 OFAC and EU sanctions lift with links to U.S. Treasury announcements, attached the EU press release (425/25...
Need Help with Preply?
If you're experiencing issues accessing Preply in Syria, you can reach out to their support team directly.
Work at Preply? Know someone who does?
Sanctions are lifted. Most companies just haven't updated their policies. A word from inside Preply can change that.
Tips for advocating
- Reach out to legal, compliance, or policy teams.
- Reference the lifted sanctions.
- Point to competitors who have already unblocked Syria.
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Frequently Asked Questions
No, Preply is currently blocked in Syria. Users in Syria cannot access this service. We are tracking the situation and advocating for change.
Many international services blocked access to Syria due to previous sanctions and compliance policies. Even as sanctions are being reviewed, some companies have not yet restored access. Unblock Syria tracks these services and advocates for change.
You can help by voting on this page to show demand, sharing it on social media, and contacting Preply directly to request they restore access for Syrian users.