Google Business Profile

A community volunteer emailed Google's cloud compliance team asking it to review the restriction on users in Syria, citing Syria's removal from the US state sponsors of terrorism list, and asked which regulation applies if it stays.

A community volunteer emailed Google's cloud compliance team asking it to review the restrictions on users in Syria, citing Syria's removal from the US state sponsors of terrorism list. No response was recorded.

Google Business Profile support told a school in Aleppo in writing that businesses and users in Syria cannot create, verify or manage a profile, and that it provides no manual verification, appeals or new registrations there, citing trade sanctions and compliance.

A community volunteer wrote to Google support asking it to review the restriction on users in Syria, citing Syria's removal from the US state sponsors of terrorism list on 24 August 2026, and asked which regulation applies if it stays.

A community volunteer emailed Google's compliance team citing Syria's removal from the US state sponsors of terrorism list and Syria's first live Visa and Mastercard transactions in over 15 years as evidence of changed conditions. No response was recorded.

A community volunteer emailed Google's compliance team as part of a campaign to several companies including Riot Games, Apple and Meta, requesting a review of Syria's service restrictions following the lifted sanctions. No response was recorded.

A community volunteer emailed Google's compliance team citing Syria's removal from the US state sponsors of terrorism list and noting several companies, including Fedora, Kaggle, Firebase and AMBOSS, have already restored access. No response was recorded.

A community volunteer emailed Google's compliance team as part of a campaign to several companies, citing Syria's removal from the US state sponsors of terrorism list and asking which regulation, if any, still justifies restricting the service. No response was recorded.

The same volunteer followed up with Google's compliance team about five weeks later, repeating the request and citing Syria's removal from the US state sponsors of terrorism list on August 24, 2026. No response was recorded.

A community volunteer emailed Google's compliance team as part of a wider campaign to several tech companies, requesting a review of Syria's service restrictions in light of the lifted sanctions. No response was recorded.

A community volunteer emailed Google's compliance team noting that some Google services are already available in Syria while others are not, and asked for a company-level review to enable access across all Google products. No response was recorded.

A community volunteer sent Google's compliance team a generic request to enable service access for Syrian users, citing the lifted sanctions and referencing Unblock Syria's documentation. No response was recorded.

A community volunteer emailed both Unblock Syria and Google's compliance team directly with a generic request to enable Syria's access to Google's services, citing the lifted sanctions. No response from Google was recorded.

A community volunteer sent Google's compliance team a generic request to enable service access for Syria, citing the lifted sanctions and pointing to Unblock Syria's documentation. No response was recorded.

The same community volunteer followed up with Google's compliance team over a week later, repeating the request to review Syria's service restrictions in light of the lifted US and EU sanctions. No response was recorded.

A community volunteer wrote to Google's cloud compliance team, with us in Cc, urging Google to review continued restrictions on its services for Syrian users following the lifting of US and EU sanctions.

A community volunteer sent Google's compliance team two near-identical generic requests within a few hours, asking it to raise Syria's continued service restrictions with its legal and compliance team despite the lifted sanctions. No response was recorded.

A community volunteer emailed Google's compliance team asking it to review Syria's blocked-service restrictions, citing the December 2025 lifting of US and EU sanctions and requesting confirmation Syria can be onboarded. No response was recorded.

Google's support team replied that Google Business Profile is not supported or launched in Syria and that no support could be provided.

The same volunteer followed up, providing screenshots and asking Google to escalate the case to its legal or compliance team, arguing the restriction was outdated.

A community volunteer's own case with Google Business Profile support received an early acknowledgement that the issue was being worked on.