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The community volunteer tracking Atlassian support ticket BBS-244967 reported that Atlassian's system sent an automated notification indicating the issue has been "unfrozen" — likely meaning the ticket moved out of a hold/waiting state back into the active support queue. This may trigger a new revie...
Company Responded
Atlassian responded to a support request for unblocking Syria from Atlassian products. The request was escalated internally across multiple teams, including the security team and privacy team. This indicates the request is being reviewed across multiple internal teams at Atlassian.
Contacted Company
Community member opened a support ticket with Atlassian requesting to unblock Syria from all Atlassian products including Bitbucket. The ticket has been received by Atlassian. The submitter attempted to CC UnblockSyria but Atlassian's system rejected the email as it doesn't have an Atlassian account...
Work at Bitbucket? Know someone who does?
You can help change this. Syria's political situation has changed—all sanctions have been lifted. Many companies just haven't updated their policies yet. If you work at Bitbucket or know someone who does, share our resources with their legal or compliance team. Sometimes all it takes is one person asking the right question.
Tips for advocating: Reach out to legal, compliance, or policy teams. Reference the lifted sanctions. Point to competitors who have already unblocked Syria. Every voice matters.
Contact Bitbucket Support:
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