Cyber protection platform combining backup, disaster recovery, and endpoint security
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Blocked in Syria, where Acronis maintains an explicit sanctions and export controls compliance policy. The team contacted the company in February 2026 and sent a follow-up that month. Later in February the company declined, stating the service is not available in Syria with no estimated timeframe for introducing it.
Declined
Acronis support responded to the unblocking request via case #07133210, with a human review from a named support engineer. The response stated that Acronis service in Syria is currently not available and that while there are plans to introduce the service in the future, there is no estimated timefra...
Follow-up Sent
A follow-up email was sent to Acronis support at support@acronis.com regarding case #07133210, two weeks after the initial outreach received no substantive response. The follow-up reiterated the request for a compliance review to restore access for users in Syria, referencing the updated OFAC and EU...
Note
Community member contacted Acronis Customer Care about enabling service access in Syria. Acronis support confirmed they are checking internally with the relevant team and will provide an update.
Evidence Added
Evidence of blocking documented. Acronis maintains an explicit sanctions and export controls compliance policy affecting Syria.
If you're experiencing issues accessing Acronis in Syria, you can reach out to their support team directly.
Sanctions are lifted. Most companies just haven't updated their policies. A word from inside Acronis can change that.
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