# Ubisoft Connect (يوبيسوفت كونكت)

> Ubisoft Connect is restricted in Syria, as of 2026-08-10.

- Status: restricted
- Outreach: Contacted
- Company: [Ubisoft](https://unblocksyria.com/en/companies/ubisoft.md)
- Categories: Game Stores & Launchers, Digital Goods, Multiplayer & Gaming Networks
- Official site: https://www.ubisoft.com/en-us/ubisoft-connect
- Community votes: 39
- Last updated: 2026-08-10
- Page: https://unblocksyria.com/en/services/ubisoft-connect

## About

Gaming launcher and rewards platform for purchasing and playing Ubisoft titles

## Activity summary

Restricted for users in Syria. In February 2026 community testing confirmed that the main site and account creation work, but the Ubisoft Store returns Cloudflare Error 1009 banning Syria on both the website and the Windows desktop client, blocking purchases and free-game claims. A community volunteer contacted Ubisoft in March 2026 citing the lifting of sanctions. No resolution yet.

## Community reports

- 2026-03-01 — Contacted Company. A community volunteer emailed Ubisoft's data protection officer at dpo@ubisoft.com requesting a compliance review to restore full access for users in Syria. The email referenced the 2025 OFAC sanctions lift, supporting documentation, and noted that other companies have already resumed services.
- 2026-02-17 — Verified. Community verification of Ubisoft Connect Windows desktop application from Syria. Account creation works successfully through the desktop client. However, the Store tab within the application displays Cloudflare Error 1009 ("Access denied — the owner of this website (store.ubi.com) has banned the country or region your IP address is in (SY)"), confirming the same blocking pattern seen on the website. This extends previous web-based verification to cover the native desktop client, confirming the restricted status applies across both platforms. (evidence: https://api.unblocksyria.com/files/evidence/nltuie5ponhs6rd5b9xfsqlu/hoh6y2ra51435mdufpftobnn-screen-1.png, https://api.unblocksyria.com/files/evidence/marre07goq8d0yog5f6pqbk9/ddh49s2wdw8ic4180ji08b46-screen-2.png)
- 2026-02-17 — Verified. Community verification from Syria: Ubisoft's main website (ubisoft.com) and game product pages are fully accessible without a VPN. However, the Ubisoft Store (store.ubisoft.com) is completely blocked via Cloudflare Error 1009, which explicitly states the country (SY) has been banned. Attempting to claim free-to-play games such as Brawlhalla returns "Something went wrong. You are not eligible for this operation." The block is consistent across all major Syrian ISPs (MTN, Syriatel, ADSL). Status updated from unknown to restricted. (evidence: https://api.unblocksyria.com/files/evidence/gzfecvi2cg1i2f8r82lbr4d1/aeax5b48feds2phcu1bj3bz3-screen-1.png, https://api.unblocksyria.com/files/evidence/nxsdt6lpscel262gwlc0yifa/fgi3j6hy5v4fyi51ir8ie7ov-screen-2.png, https://api.unblocksyria.com/files/evidence/jpcji16jutyo87olx1w8ihd2/qh6fb4yj77wtvn6fl38bisax-screen-3.png, https://api.unblocksyria.com/files/evidence/dgits4a91nah13l9w579180t/dnuj0kvg51s2shr8qd4g6nvx-screen-4.png)

## Context

These are geo-restrictions the companies applied themselves, not filtering by Syrian ISPs and not a legal requirement. US and EU sanctions on Syria were lifted in 2025. See https://unblocksyria.com/llms.txt for the regulatory summary and https://unblocksyria.com/en/about for citations to the specific orders and regulations.

## Machine-readable

- JSON: https://api.unblocksyria.com/services/ubisoft-connect?locale=en
- Timeline JSON: https://api.unblocksyria.com/services/ubisoft-connect/timeline?locale=en
- HTML: https://unblocksyria.com/en/services/ubisoft-connect
- Other languages: https://unblocksyria.com/ar/services/ubisoft-connect.md, https://unblocksyria.com/ku/services/ubisoft-connect.md