# Twilio (تويليو)

> Twilio is currently blocked in Syria, as of 2026-08-10.

- Status: blocked
- Outreach: In Review
- Company: [Twilio](https://unblocksyria.com/en/companies/twilio.md)
- Categories: API Services, Customer Support, Identity & Authentication, Phone Numbers & eSIM
- Official site: https://www.twilio.com
- Community votes: 29
- Last updated: 2026-08-10
- Page: https://unblocksyria.com/en/services/twilio

## About

Cloud communication APIs for voice, messaging, video, and authentication services

## Activity summary

Blocked in Syria. After community outreach in February 2026, the company twice explicitly declined to restore access, citing its sanctions policy without giving specific reasons. A new official outreach in March 2026 reached the company's privacy team, which forwarded the case for review, a shift from the earlier refusals. No resolution yet.

## Official timeline

- 2026-03-31 — Company Responded. Twilio's Privacy Team responded to the official outreach via their ServiceNow ticketing system. The response stated that the email has been forwarded to the relevant team for review. This is a human response from the Privacy Team, not an automated acknowledgment, and represents a notable shift from Twilio's previous explicit decline on February 23 following the new official outreach from corporateaffairs@unblocksyria.com.
- 2026-03-31 — Contacted Company. Official outreach to privacy@twilio.com covering Twilio, SendGrid, and Authy. Cloudflare Error 1009 reported on Authy. Firebase and Supabase are accessible alternatives noted for context.

## Community reports

- 2026-02-23 — Company Responded. Twilio Support responded to the volunteer's pushback on the initial decline. The support agent acknowledged the sanctions changes but stated that they are unable to disclose additional information as to why Twilio cannot proceed with services in Syria at this time. This is Twilio's second explicit refusal following the initial decline on February 23, effectively closing the conversation without providing specific reasons for the continued restriction.
- 2026-02-23 — Follow-up Sent. A community volunteer replied to Twilio's decline, pushing back and requesting clarification on the specific reasons for the restriction. The volunteer noted that the sanctions referenced have been lifted and asked Twilio to review the most recent regulatory updates. The volunteer also pointed out that Twilio's website is currently inaccessible from within Syria due to IP restrictions and requested those be reviewed as well.
- 2026-02-23 — Declined. Twilio Support explicitly declined the request to restore Syria access. After reviewing the matter internally, the support agent stated that Twilio is not able to reenter Syria at this time and marked the case as solved. This came three days after Twilio had said they would review internally, and twelve days after the original outreach.
- 2026-02-21 — Company Responded. Twilio Support responded to the outreach requesting Syria access be restored. The support agent acknowledged the sanctions changes mentioned in the request and stated they would "review internally to see if there is action being done around this with the recent changes." They apologized for the delay due to high volume of support requests and committed to providing an update as soon as one is available. Twilio support ticket #25023570.
- 2026-02-17 — Follow-up Sent. A community volunteer sent a follow-up message to Twilio Support, asking for an update on the Syria access request that had been submitted on February 11. No response had been received in the six days since the original outreach.
- 2026-02-12 — Contacted Company. Twilio was contacted regarding lifting Syria access restrictions. Awaiting response from the company. (evidence: https://api.unblocksyria.com/files/evidence/a3r1jw9cxb5a2vec64p3sth3/kkpx4c4x1d7ez9eqs8txmpww-cleanshot-2026-02-12-at-16.40.45.png)

## Context

These are geo-restrictions the companies applied themselves, not filtering by Syrian ISPs and not a legal requirement. US and EU sanctions on Syria were lifted in 2025. See https://unblocksyria.com/llms.txt for the regulatory summary and https://unblocksyria.com/en/about for citations to the specific orders and regulations.

## Machine-readable

- JSON: https://api.unblocksyria.com/services/twilio?locale=en
- Timeline JSON: https://api.unblocksyria.com/services/twilio/timeline?locale=en
- HTML: https://unblocksyria.com/en/services/twilio
- Other languages: https://unblocksyria.com/ar/services/twilio.md, https://unblocksyria.com/ku/services/twilio.md