# Supercell (سوبرسل)

> Supercell is available in Syria with limited functionality, as of 2026-08-10.

- Status: limited
- Outreach: In Review
- Company: [Supercell](https://unblocksyria.com/en/companies/supercell.md)
- Categories: Game Publishers, Multiplayer & Gaming Networks, Video Games
- Official site: https://supercell.com/
- Community votes: 144
- Last updated: 2026-08-10
- Page: https://unblocksyria.com/en/services/supercell

## About

Mobile game developer behind Clash Royale, Clash of Clans, Brawl Stars, and more

## Activity summary

Partially blocked in Syria, verified in February 2026; some Supercell web pages load while the game clients return a "Login is not supported from your current location" message. A community volunteer was told in February 2026 that the company had exhausted its options, after which the team sent formal legal outreach in March 2026. One representative left the door open to future restoration, but support ultimately repeated a scripted decline. Community reports reconfirmed the block in June 2026, with no resolution.

## Official timeline

- 2026-03-31 — Company Responded. A Supercell support representative responded to the follow-up outreach via support@supercell.mail.helpshift.com with a scripted decline. The response stated that the message "Login is not supported from your current location" means Supercell has decided to stop offering services in that region. The representative did not address the updated sanctions framework, the EU regulation cited in the outreach, or the compliance review request. This is a support-level scripted response, not a legal team engagement, and contradicts the softer stance expressed by a different representative on March 17.
- 2026-03-31 — Company Responded. Supercell's support team responded to the follow-up outreach via support@supercell.mail.helpshift.com. A support representative acknowledged the inquiry and stated they need time to review the information provided. The response indicated no further action is needed at this point. This is a human acknowledgment, distinct from the automated template received seconds earlier in the same conversation.
- 2026-03-31 — Follow-up Sent. Official follow-up email sent from corporateaffairs@unblocksyria.com to legal-requests@supercell.com. The email referenced a March Supercell representative's acknowledgment that the restriction 'does not mean the restriction applied will remain without the possibility of being lifted.' Cited PUBG Mobile, Riot Games, Steam, and Roblox as fully accessible gaming peers. Noted the EU's formal lifting of Syria sanctions through Council Regulation (EU) 2025/1098 as relevant for Finnish-headquartered Supercell. The email explicitly named Clash Royale, Brawl Stars, Clash of Clans, and Hay Day as the four blocked Supercell titles.
- 2026-03-17 — Company Responded. A second Supercell support representative (Jorge) responded to the escalated request via the helpshift conversation thread. Unlike the initial scripted response, Jorge acknowledged the work behind the UnblockSyria initiative and provided a more substantive reply. He stated that Supercell is "constantly reviewing the possibility of bringing its game to everyone around the world" and that the current restriction "does not mean the restriction applied will remain without the possibility of being lifted when the company is ready to be back in the country." While non-committal, this response explicitly leaves the door open for future access restoration, representing a softened position compared to the February 2026 formal decline.
- 2026-03-17 — Follow-up Sent. UnblockSyria's Legal Advisor replied to Supercell's support response, stating that the reply was insufficient and requesting that the matter be passed to the relevant person in Supercell's legal team as a matter of priority. The reply was sent directly within the helpshift conversation thread to escalate beyond the support level.
- 2026-03-17 — Company Responded. Supercell's support team responded to the formal legal outreach via support@supercell.mail.helpshift.com with a human reply from a support representative. The response stated that if a game displays the message "Login is not supported from your current location," it means Supercell has decided to stop offering services in that region. The representative did not address the legal substance of the outreach, the sanctions framework, or the compliance review request. While the response came from a named individual rather than an automated system, it appears to be a scripted support reply rather than a substantive engagement with the legal team's request. The response did not acknowledge the EU or U.S. sanctions changes referenced in the original email.
- 2026-03-16 — Company Responded. Supercell's automated support system responded to the formal legal outreach within seconds via support@supercell.mail.helpshift.com. The response is a generic automated template acknowledging receipt and stating that legal-requests@supercell.com is meant for inquiries related to legal questions or disputes with their games. The system indicated it would process the request if applicable, or otherwise close it. This is the same automated template received in previous outreach attempts. The response appears to be an automated acknowledgment rather than a human review.
- 2026-03-16 — Contacted Company. UnblockSyria's Legal Advisor sent a formal outreach email to Supercell's legal team at legal-requests@supercell.com requesting a compliance review of Syria access restrictions across all Supercell titles. The email noted that Clash Royale is partially accessible (website loads but game client blocked), while Brawl Stars, Clash of Clans, and Hay Day remain fully blocked. As a Finnish company under EU jurisdiction, the email highlighted that the EU formally lifted almost all economic sanctions on Syria through Council Regulation (EU) 2025/1098 on May 29, 2025, and the U.S. terminated the Syria Sanctions Program via Executive Order 14312, removed 31 CFR Part 542, and repealed the Caesar Act. The email noted that PUBG Mobile, Riot Games, and Steam have already restored access for Syrian users, and offered to facilitate engagement with Syrian government authorities if helpful for compliance review.
- 2026-02-09 — Contacted Company. Outreach email sent to Supercell at legal-requests@supercell.com requesting review of Syria IP restrictions for Supercell under the current post-sanctions legal framework.

## Community reports

- 2026-06-18 — Verified. Community testing confirmed that Supercell's games remain inaccessible from Syria. Launching Brawl Stars from a Syrian connection returns a "LOGIN RESTRICTED — Login is not supported from your current location" message, blocking sign-in. This is the same regional login block previously documented across Supercell titles. The service remains limited, as some web pages still load while the game clients cannot be used. (evidence: https://api.unblocksyria.com/files/evidence/vrysvyxqjhxt0ywgxfuegb7t/wxfr56e2ibudklqbw2pi5z1w-1000019041.jpg)
- 2026-02-24 — Declined. Supercell formally closed the support conversation regarding Syria access, stating they have "exhausted all the possibilities available" to them. The representative thanked the volunteer for reaching out and expressing concerns about Supercell services in Syria but confirmed they were unable to assist further. This marks the end of the current outreach thread after multiple exchanges — an initial auto-close (Feb 9), a follow-up (Feb 22), the first human engagement (Feb 23, Evie), a clarification request (Feb 23, Andres), a decline (Feb 24, Caroline), and a final formal outreach with documentation (Feb 24). Supercell's position is that Syria is not a supported region and they cannot modify regional restrictions.
- 2026-02-24 — Follow-up Sent. Following the negative response from Supercell's support representative, a community volunteer replied with a detailed formal outreach email. The email referenced the December 2025 U.S. Treasury announcement terminating the Syria sanctions program, the repeal of Executive Order 13894 (Caesar Act), the BIS License Exception SPP, and EU sanctions removal. It included links to official documentation and noted that platforms like GitHub, Meta, and Steam have already restored access. The volunteer urged Supercell to forward the request to their legal or compliance department for review.
- 2026-02-24 — Company Responded. A third Supercell support representative responded to the ongoing Syria access inquiry, stating that Syria is not among the countries Supercell currently supports and that they do not have the ability to modify regional restrictions from their end. The representative expressed appreciation for the outreach and understanding of the concerns, but gave a clear negative answer. This contrasts with the earlier human responses — Evie had asked for more time to review, and Andres had asked for clarification — suggesting the request was escalated internally but ultimately denied at the operational level.
- 2026-02-23 — Follow-up Sent. A second community volunteer sent a new outreach email to Supercell at legal-requests@supercell.com, support@supercell.com, and legal@supercell.com, requesting a review of the Syria geo-block. The email referenced the December 2025 U.S. Treasury announcement terminating the Syria sanctions program, the repeal of the Caesar Act, OFAC documentation, and supporting materials from unblocksyria.com/resources. Supercell's automated system immediately replied with a generic support template.
- 2026-02-23 — Follow-up Sent. A community volunteer replied to a Supercell support representative, clarifying in French that Syria remains banned from Supercell games despite the lifting of U.S. sanctions. The volunteer requested that Supercell verify their sanctions lists and remove Syria from the block.
- 2026-02-23 — Company Responded. A second Supercell support representative responded to the ongoing Syria access inquiry, asking the volunteer to explain in more detail what they meant. This came hours after the first human response from a different representative who had acknowledged the information and said they needed more time to review. The contrasting responses suggest the request may not have been fully routed internally — the first representative understood the sanctions context while the second appeared unfamiliar with it.
- 2026-02-23 — Company Responded. Supercell's support team responded to the follow-up outreach via support@supercell.mail.helpshift.com with a human reply. Unlike the previous automated template responses that closed the request, this response acknowledged the information provided and stated they need more time to review it. This is the first human engagement from Supercell on the Syria sanctions inquiry, indicating the team may now be actively considering the request.
- 2026-02-22 — Follow-up Sent. A community volunteer sent a follow-up outreach email to Supercell at legal-requests@supercell.com urging the company to reconsider its policy on Syria, noting that U.S. Treasury and EU sanctions have been lifted. Supercell's automated system immediately responded with the same template as the previous outreach on Feb 9, acknowledging receipt but noting that legal-requests@supercell.com is only for legal questions or disputes related to their games. The request was automatically closed.
- 2026-02-12 — Partially Resolved. Community report: Supercell's company website is now accessible from Syria, but their mobile games (Clash of Clans, Brawl Stars, Clash Royale, etc.) remain non-functional. Status updated from blocked to limited. (evidence: https://api.unblocksyria.com/files/evidence/n32huz1z252jz2gjs6m02mc8/xgs6v6v8brkx2ee2tqhsg4g0-screenshot-2026-02-12-223055.png)
- 2026-02-09 — Note. Supercell support responded and closed the request as unrelated to their games. They stated they only assist with matters related to Supercell games and directed to contact support@supercell.com for game-related queries instead.

## Context

These are geo-restrictions the companies applied themselves, not filtering by Syrian ISPs and not a legal requirement. US and EU sanctions on Syria were lifted in 2025. See https://unblocksyria.com/llms.txt for the regulatory summary and https://unblocksyria.com/en/about for citations to the specific orders and regulations.

## Machine-readable

- JSON: https://api.unblocksyria.com/services/supercell?locale=en
- Timeline JSON: https://api.unblocksyria.com/services/supercell/timeline?locale=en
- HTML: https://unblocksyria.com/en/services/supercell
- Other languages: https://unblocksyria.com/ar/services/supercell.md, https://unblocksyria.com/ku/services/supercell.md