# Preply (بريبلاي)

> Preply is currently blocked in Syria, as of 2026-08-10.

- Status: blocked
- Outreach: In Review
- Company: [Preply](https://unblocksyria.com/en/companies/preply.md)
- Categories: Tutoring, Language Learning, Online Courses
- Official site: https://preply.com
- Community votes: 47
- Last updated: 2026-08-10
- Page: https://unblocksyria.com/en/services/preply

## About

Online education marketplace connecting students with tutors for languages and skills

## Activity summary

Blocked in Syria. After first outreach in February 2026, the company declined to restore access, citing US regulations and compliance policy, and closed the ticket. A renewed community outreach in April 2026 drew the same decline, but a follow-up challenging the legal basis prompted the company to re-open the case for review, which remains ongoing.

## Community reports

- 2026-04-10 — Under Company Review. Preply's support team re-opened the Syria inquiry ticket after the community volunteer's follow-up. The ticket status was updated to "Waiting on Support," indicating the matter is being reviewed further rather than remaining closed. This reversal suggests the follow-up successfully prompted additional internal review.
- 2026-04-10 — Follow-up Sent. A community volunteer replied to Preply's support team at support@preply.com challenging the stated basis for the restriction. The follow-up pointed out that the U.S. regulations cited by Preply have been repealed months earlier, that many companies have begun restoring services in Syria, and requested that the matter be escalated to Preply's legal team for review.
- 2026-04-09 — Company Responded. Preply's support team responded via support@preply.com with a human reply. The response explicitly stated that Preply does not accept tutor applications from individuals residing in Syria due to U.S. regulations and internal policies, that Syrian identity documents cannot be used for verification, and that applications from Syria are automatically rejected by the system. The representative confirmed there is no indication that Preply has lifted restrictions for tutors residing in Syria nor that this is being actively worked on. The support ticket was marked as resolved.
- 2026-04-08 — Company Responded. Preply's AI support agent at support@preply.com auto-replied to the volunteer's request. The response acknowledged the inquiry but stated that Preply maintains location restrictions on Syria based on U.S. regulations, and that any policy change requires review at a higher level by legal, compliance, and business teams that the AI agent cannot reach directly. The reply is an automated AI response, not a human review, and effectively reiterates Preply's prior decline.
- 2026-04-08 — Contacted Company. A community volunteer emailed Preply's support team at support@preply.com requesting that service access be enabled for users in Syria. The email referenced the December 2025 lifting of the comprehensive U.S. trade embargo on Syria and the corresponding EU sanctions removal, included links to OFAC announcements, and pointed to UnblockSyria's resource page. The volunteer specifically asked Preply to lift both the IP-based block and the country dropdown restriction at signup.
- 2026-02-18 — Declined. The community volunteer who sent a follow-up email to Preply's Compliance Team (challenging the legal basis for their decline) reported that Preply had already closed the support ticket before the follow-up was sent. This means the follow-up challenging the OFAC compliance reasoning was sent to a resolved/closed ticket and will likely not be reviewed by Preply's team. The original decline from Preply's Senior Customer Care representative stating that regulatory and compliance limitations prevent them from serving Syria remains the final response.
- 2026-02-16 — Follow-up Sent. A community volunteer sent a follow-up to Preply challenging the legal basis for their decline. The email specifically requested the exact OFAC statute or regulation that prohibits providing educational tutoring services in the post-sanctions environment. The volunteer noted that OFAC General License 22 explicitly authorized educational services even before the December 2025 embargo lift, and asked why Preply sees a legal barrier that Meta, GitHub, and Steam do not. The request was directed to Preply's Compliance Team.
- 2026-02-15 — Declined. Preply's customer care team responded, formally declining to restore access for Syrian users. The response confirmed that Preply is a US-registered company and stated that "there are still regulatory and compliance limitations that prevent us from providing services to or approving tutors and students located in Syria at this time." The response acknowledged the recent sanctions developments but maintained the block, noting their Legal and Compliance teams "continuously monitor changes in applicable regulations." The ticket was marked as resolved.
- 2026-02-15 — Evidence Added. After the AI agent directed the volunteer to human support, the request was escalated via the "Talk to a person" option and assigned a support ticket. The AI agent confirmed that Preply currently has location restrictions preventing applications from residents of Syria due to regulatory compliance requirements, and that policy changes regarding country restrictions require review by the legal and compliance team. The request is now queued for human review. (evidence: https://api.unblocksyria.com/files/evidence/f4e3kxuisr37r2tkfit76yhd/q3b3mqq7m9iq477ll5vjt9n1-screenshot-2026-02-15-100911.png, https://api.unblocksyria.com/files/evidence/hqv32lb25deqoldy2uyhi2zm/us82rqwots745j2qk45mcx3g-screenshot-2026-02-15-101143.png)
- 2026-02-15 — Company Responded. Preply's automated AI support agent acknowledged receipt of the request. This was an automated response, not a human review. A follow-up with the human support or legal team may be needed to ensure the request reaches the relevant decision-makers.
- 2026-02-15 — Contacted Company. Outreach email sent to Preply at support@preply.com and legal@preply.com requesting a formal compliance review to restore access for students and tutors in Syria. The email referenced the 2025 OFAC and EU sanctions lift with links to U.S. Treasury announcements, attached the EU press release (425/25) and sanctions relief documentation, and pointed to UnblockSyria resources. The email highlighted that platforms like Meta, GitHub, and Steam have already resumed services in Syria.

## Context

These are geo-restrictions the companies applied themselves, not filtering by Syrian ISPs and not a legal requirement. US and EU sanctions on Syria were lifted in 2025. See https://unblocksyria.com/llms.txt for the regulatory summary and https://unblocksyria.com/en/about for citations to the specific orders and regulations.

## Machine-readable

- JSON: https://api.unblocksyria.com/services/preply?locale=en
- Timeline JSON: https://api.unblocksyria.com/services/preply/timeline?locale=en
- HTML: https://unblocksyria.com/en/services/preply
- Other languages: https://unblocksyria.com/ar/services/preply.md, https://unblocksyria.com/ku/services/preply.md