# Careem (كريم)

> Careem is restricted in Syria, as of 2026-08-29.

- Status: restricted
- Outreach: In Review
- Company: [Uber](https://unblocksyria.com/en/companies/uber.md)
- Categories: Ride Sharing, Digital Wallets, Food Delivery, Payment Services
- Official site: https://www.careem.com
- Community votes: 14
- Last updated: 2026-08-29
- Page: https://unblocksyria.com/en/services/careem

## About

Middle Eastern super app offering ride-hailing, food delivery, and digital payments

## Activity summary

Restricted for users in Syria. Community testing in February 2026 confirmed Careem does not operate in Syria: the app and login redirect to a block page and Syrian phone numbers never receive verification codes. A community volunteer contacted the company that month, and its care team replied within the hour saying it would forward the feedback, without any specific commitment.

## Community reports

- 2026-02-23 — Company Responded. Careem's customer care team responded within 31 minutes of the initial outreach via customercare@gocareem.zendesk.com. A support representative acknowledged the feedback and stated they would forward it to the concerned team for consideration. The response was polite but generic, and did not confirm any specific action or timeline. The quick response suggests human engagement rather than a purely automated reply, though the language follows a standard customer care template.
- 2026-02-23 — Contacted Company. A community volunteer contacted Careem via their customer care channel, requesting that the company review its restrictions on Syria following the lifting of U.S. and EU sanctions. The email referenced the December 2025 U.S. Treasury announcement, OFAC documentation confirming Syria is no longer listed as an embargoed country, and supporting resources from unblocksyria.com.
- 2026-02-21 — Verified. Community volunteer verified that Careem is restricted in Syria. The main website (careem.com) loads normally, but attempting to sign in redirects to identity.careem.com/blocked with the message: "Sorry, Careem doesn't operate in your country." The mobile app displays: "We don't operate here — Careem isn't available in your city" and lists supported countries (Algeria, Bahrain, Egypt, Iraq, Jordan, etc.) — Syria is not included. Syrian phone numbers (+963) can be entered for registration, but OTP verification codes are never delivered. Google sign-in still requires phone verification, which fails. Tested across MTN, Syriatel, and ADSL connections with consistent results. (evidence: https://api.unblocksyria.com/files/evidence/r29wbzmfos8tfvcvz0ll3uug/m5a0upsom7dzec8xlb49pqjl-screen-2.png, https://api.unblocksyria.com/files/evidence/spy5omtkvgagstnlx39txzmq/db5p0arnzkulxfxwkezuzh3h-screen-3.jpg, https://api.unblocksyria.com/files/evidence/my9dwd0mt2d7jl2hrohihvaa/e2am06ukggfm80odktuzd25w-screen-4.jpg, https://api.unblocksyria.com/files/evidence/l8vmoht4kian30qfjo35twtk/biapy0to1r3u1hw4wsf7mi96-screen-5.jpg, https://api.unblocksyria.com/files/evidence/asu7cwlgxo1kzdt5bc70pjr4/c4jp5bu35rojoc7agj1bkxpt-screen-1.png)

## Context

These are geo-restrictions the companies applied themselves, not filtering by Syrian ISPs and not a legal requirement. US and EU sanctions on Syria were lifted in 2025. See https://unblocksyria.com/llms.txt for the regulatory summary and https://unblocksyria.com/en/about for citations to the specific orders and regulations.

## Machine-readable

- JSON: https://api.unblocksyria.com/services/careem?locale=en
- Timeline JSON: https://api.unblocksyria.com/services/careem/timeline?locale=en
- HTML: https://unblocksyria.com/en/services/careem
- Other languages: https://unblocksyria.com/ar/services/careem.md, https://unblocksyria.com/ku/services/careem.md