# Booking.com (بوكينج)

> Booking.com is restricted in Syria, as of 2026-08-11.

- Status: restricted
- Outreach: Partially Resolved
- Company: [Booking Holdings](https://unblocksyria.com/en/companies/booking-holdings.md)
- Categories: Travel Booking
- Official site: https://www.booking.com
- Community votes: 147
- Last updated: 2026-08-11
- Page: https://unblocksyria.com/en/services/booking-com

## About

Leading travel platform for booking hotels, flights, car rentals, and vacation stays worldwide

## Activity summary

Restricted since July 2026: the website and app load from Syrian DSL and mobile networks, but Syria is still missing from the country and destination lists, so stays in Syria cannot be booked. The service was fully blocked earlier in 2026, and February outreach drew only a generic automated reply. A community volunteer wrote again in July, this time also to the parent company's compliance address, making a market case for entering Syria.

## Community reports

- 2026-07-23 — Partially Resolved. Booking.com access has been partially restored for users in Syria. The website and mobile application now load and work on local DSL and mobile networks, but Syria is still not offered as a destination: the country does not appear in Booking.com's country or destination lists, and stays in Syria cannot be booked. The company did not announce the change and the cause is unattributed, though it follows the broader lifting of sanctions on Syria.
- 2026-07-23 — Verified. Community testing on July 23, 2026 confirmed that Booking.com now loads from Syria. The website works over both local DSL and mobile (GSM) networks, and the mobile application works as well. Testing from a Syrian IP showed the homepage, account features, and search working with no block page, although Syria itself is still missing from the platform's country and destination lists. (evidence: https://api.unblocksyria.com/files/evidence/nvdx0u03qqekjw4not8kawmx/gqms01rzgeqhyphq04adc0av-booking.png)
- 2026-07-22 — Contacted Company. A community volunteer emailed Booking.com's customer service and customer relations teams and Booking Holdings' compliance address at customer.service@booking.com, customer.relations@booking.com, and bookingholdingscompliance@bookingholdings.com, asking the company to review its availability in Syria. Alongside the lifting of the U.S. and EU sanctions and links to OFAC documentation, the email made a commercial case: Syrian expatriates are reconnecting with the country, tourism and business travel are expected to grow, and accommodation booking remains informal and expensive without a major global platform.
- 2026-02-18 — Follow-up Sent. A community volunteer sent a follow-up outreach email to Booking.com's support ticket address, reiterating the request to enable service access for users in Syria. The email referenced the U.S. Treasury's December 2025 announcement lifting the comprehensive trade embargo, the OFAC sanctions programs overview, and supporting documentation from unblocksyria.com/resources.
- 2026-02-16 — Company Responded. Booking.com customer service replied with a generic automated response asking for booking confirmation details (confirmation number, PIN code, accommodation name, check-in/out dates). The response did not address the sanctions-related access request, indicating the support team did not recognize the nature of the inquiry.
- 2026-02-16 — Contacted Company. A community volunteer sent an outreach email to Booking.com at customer.service@booking.com requesting restoration of access for users in Syria. The email referenced the 2025 OFAC General License and EU sanctions lift, with supporting documentation.
- 2026-02-12 — Verified. Community verification: Booking.com remains completely blocked when accessed from Syria via DSL network. (evidence: https://api.unblocksyria.com/files/evidence/jw32wpjcipgjy26jb3ld32pm/ydei7da8g3rddixaku5v4a98-screenshot-2026-02-12-223802.png)

## Context

These are geo-restrictions the companies applied themselves, not filtering by Syrian ISPs and not a legal requirement. US and EU sanctions on Syria were lifted in 2025. See https://unblocksyria.com/llms.txt for the regulatory summary and https://unblocksyria.com/en/about for citations to the specific orders and regulations.

## Machine-readable

- JSON: https://api.unblocksyria.com/services/booking-com?locale=en
- Timeline JSON: https://api.unblocksyria.com/services/booking-com/timeline?locale=en
- HTML: https://unblocksyria.com/en/services/booking-com
- Other languages: https://unblocksyria.com/ar/services/booking-com.md, https://unblocksyria.com/ku/services/booking-com.md