# BetterHelp (بيتر هيلب)

> BetterHelp is restricted in Syria, as of 2026-08-10.

- Status: restricted
- Outreach: No Outreach
- Company: [BetterHelp](https://unblocksyria.com/en/companies/betterhelp.md)
- Categories: Mental Health, Telemedicine
- Official site: https://www.betterhelp.com
- Community votes: 3
- Last updated: 2026-08-10
- Page: https://unblocksyria.com/en/services/betterhelp

## About

Online therapy platform connecting users with licensed therapists via chat, phone, and video

## Activity summary

Restricted for users in Syria. Community testing in March 2026 from a Syrian connection confirmed that the BetterHelp site loads and the onboarding flow works without a VPN, but Syria is missing from the country list during therapist matching, which prevents users from completing signup. No outreach to the company has been made yet.

## Community reports

- 2026-03-17 — Verified. Community testing from a Syrian IP (Tarassul ISP, 77.44.192.30) confirmed that BetterHelp's website loads and functions normally without a VPN. The homepage at betterhelp.com displays correctly, and the onboarding flow at betterhelp.com/get-started is interactive and fully navigable. However, Syria is not included in the country selection dropdown during the therapist matching process, preventing Syrian users from completing registration. The service is accessible for browsing but restricted for actual use due to the missing country option. (evidence: https://api.unblocksyria.com/files/evidence/o90ftqu1mjnqx9a9oc5oix5g/ocwe3a4mc5ufiquq6tyk8dn5-screenshot-20260317-115143.png, https://api.unblocksyria.com/files/evidence/pq7pbny58g0eoxqxhcqki1hi/bhbnjr5kqho2fecnrf1e3118-screenshot-20260317-115317.png)

## Context

These are geo-restrictions the companies applied themselves, not filtering by Syrian ISPs and not a legal requirement. US and EU sanctions on Syria were lifted in 2025. See https://unblocksyria.com/llms.txt for the regulatory summary and https://unblocksyria.com/en/about for citations to the specific orders and regulations.

## Machine-readable

- JSON: https://api.unblocksyria.com/services/betterhelp?locale=en
- Timeline JSON: https://api.unblocksyria.com/services/betterhelp/timeline?locale=en
- HTML: https://unblocksyria.com/en/services/betterhelp
- Other languages: https://unblocksyria.com/ar/services/betterhelp.md, https://unblocksyria.com/ku/services/betterhelp.md